ABOUT OUR REFUND POLICY
We only allow refunds for genuine or serious issues. If there’s a problem with the product, we’ll replace it instead of giving a refund. To learn more about our replacement policy, please click the link provided.
ABOUT OUR RETURN POLICY
To return a product, the customer has to pay for shipping, packaging, labeling, and a 5% fee. Only the remainder of the amount will be refunded. The customer must inform us within 24 hours of receiving the product if they wish to return it. We will not accept returns for damages caused by the customer. The customer needs to provide us with an unedited and uninterrupted video to prove the issue was not caused by them. It is up to our support team to decide whether to initiate the return or refund, and if we reject it, the customer cannot reapply. However, if the customer believes that SIO Support Team should have accepted their request, they can contact our support team.
Refund/Return conditions
- Product must not be used, it should be in same condition that you have received
- Package should be in original condition
- Must Provide Video Proof (PVP) without editing or pause
Products that can not Request for Refund/Return.
- Gift Card
- Downloadable Products
- Health and Personal Care Items
- Customized Products
RETURN and REFUND DETAILS
Please do not send your purchase back to the manufacturer.
Product must be returned to an address provided by the support team.
For reapplied request or contacted our support team, customer can be claim only partial refunds or refund initiated by our support team.
Once customer have returned their product or received by SIO Team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If customer’s returned product have approved, then your refund will be processed, and have a certain processing time and a credit will automatically be applied to your credit card or original method of payment, within 3- 5 working days.
LATE or MISSING REFUNDS
If you haven’t received a refund within 5 – 7 working days,
- first check your bank account statement.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us in +918062179209
SPECIAL OFFER ITEMS
Only regular or sale priced items may be refunded.
Offer item, Gift Product, Special Offer items cannot be refunded.
FOR MORE DETAILS OR GUIDELINE
Contact us through our Mail support@shopindiaonline.in or call us in +918062179209
If customer have contacted us and if our team has not answer your call, customer can leave a voicemail, and our team will get back to you within 10 – 12 working hours.
